Refund & Cancellation Policy
Clear terms before you book.
We want booking, cancellation and refund expectations to be simple and transparent. This policy applies unless a signed corporate proposal or programme-specific term states otherwise.
Open workshops & cohort programmes
Cancel 7 or more calendar days before the start date for a full programme-fee refund. Cancellations 3–6 days before the start date may receive a 50% refund or one transfer to a future eligible cohort. Cancellations within 72 hours, no-shows and partially attended programmes are normally non-refundable, subject to applicable law.
Private mentoring & 1:1 sessions
Sessions may be rescheduled with at least 24 hours’ notice, subject to availability. A late cancellation or missed session may be counted as used unless an emergency or applicable law requires otherwise.
Corporate programmes
Cancellation, postponement, participant volume, travel and custom-production terms follow the signed proposal, quotation or statement of work. Costs already committed to third parties may be non-refundable where clearly disclosed.
Digital or recorded content
Where immediate access to digital content has been supplied, refunds may be restricted once access or consumption begins, to the extent permitted by applicable law.
If FlexiHub cancels
If FlexiHub cancels a paid programme and an acceptable replacement date is not agreed, the affected programme fee will be refunded.
How refunds are processed
Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and bank and may take approximately 7–14 business days after approval. Currency-conversion differences or external bank charges are outside FlexiHub’s control.
How to request
Email tareq@theflexihub.com with the booking name, programme, order/reference number and reason for the request. Do not send card details by email.